1. Refund Eligibility

At Energy Billing Info, we strive to ensure customer satisfaction. We offer refunds under the following conditions:

• Product or Service Non-Delivery: If you have not received the product or service you paid for, you may be eligible for a refund.

• Defective or Damaged Products: If you receive a defective or damaged product, we may issue a refund or replace the product, depending on the circumstances.

2. Refund Request Procedure

To request a refund, please follow these steps:

• Contact our customer support team at [insert contact information] within [insert time frame, e.g., 30 days] of the purchase.

• Provide proof of purchase, such as a receipt or order confirmation.

• Describe the reason for your refund request, including details of any defects or issues.

3. Refund Process

Once we receive your refund request, we will review it and notify you of the decision within a reasonable time frame.

• If your refund request is approved, we will process the refund to the original payment method used for the purchase. The time it takes for the refund to be credited to your account may vary depending on your financial institution.

• If your refund request is denied, we will provide you with an explanation for the decision.

4. Cancellation Policy

Some of our products or services may have specific cancellation policies. Please refer to the individual product or service terms and conditions for information on cancellations and associated refund policies.

5. Contact Us

If you have any questions or concerns about our refund policy or would like to inquire about a refund, please contact us at [insert contact information].